01
Multi-Channel Customer Acquisition
Breaks away from the single-channel model reliant solely on "sales representatives." Establishes a more robust customer service system by integrating and comparing leads from multiple channels.
02
Multi-Party Oversight in Transaction Processes
Separates the functions of "client development," "price negotiation," and "transaction execution." Implements systems and processes to ensure multi-party supervision and collaboration.
03
Shift from Personal Relationships to Brand Strength
Reduces over-reliance on "personal connections," fostering a "brand-driven customer acquisition" system. This enhances customer recognition and trust in the "corporate brand and its services."
04
Dedicated Official Communication Channels
Provides cooperative customers with real-time access to open and transparent official information. Facilitates easy feedback and complaint submission at any time.
05
Enhanced Pricing & Price Supervision Mechanisms
Develops internal pricing or price review mechanisms based on market feedback, industry intelligence, and internal cost analysis. Uses these mechanisms to assess the rationality of customer quotes and final transactions.
06
Improved Management of "Losses" & "Substandard Products"
Implements effective controls for "loss" and "substandard product" handling—from plan declaration to spot-check supervision. Methods include designated delivery points and remote transaction monitoring.